A short guide to referencing a shared record without making people feel investigated.
Evidence is disarming when it is shared and threatening when it is held. Open the record together rather than quoting from it.
Lead with the question you are trying to answer, not the conclusion you have already reached.
Accept that the record may not support your recollection. That possibility is what makes it worth consulting.
Agree what the next entry in the history will say before you finish the conversation.
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