Research with 640 UK organisations on how often decisions are revisited, disputed or forgotten entirely.
Our 2026 study asked managers and employees the same questions about the same categories of conversation, then compared the answers.
The gap is the finding. On expectations, support and agreed deadlines, managers and their direct reports gave materially different accounts more often than not.
The report includes sector breakdowns, the cost estimates organisations attach to relitigated decisions, and the practices that correlate with smaller recollection gaps.
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