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FAQ · Getting started

thread: frequently asked questions

11 min read

Straight answers on scope, security, pricing, adoption and what thread deliberately does not do.

What is thread?

thread preserves important workplace conversations and connects them into a single, searchable history.

Instead of information being scattered across meetings, emails, chat messages and documents, thread keeps the context together so decisions, commitments and discussions remain easy to understand over time.

What problem does thread solve?

Most organisations don't struggle with a lack of information. They struggle with losing context.

Conversations happen across different platforms, people leave, priorities change and memories fade. thread helps preserve the reasoning behind decisions, not just the outcomes.

Is thread a meeting note taker?

No.

Meeting notes are only one piece of the puzzle.

thread connects conversations from across your organisation to build a continuous history rather than treating every meeting as an isolated event.

Does thread replace Slack, Teams or email?

No.

thread works alongside the tools your organisation already uses. It connects conversations rather than asking people to change how they communicate.

Can I search old conversations?

Yes.

thread makes it easy to find previous discussions, decisions, commitments and supporting context without having to remember where they originally happened.

Is my data secure?

Security is a fundamental part of thread.

Your organisation's information remains protected, with access controlled according to your permissions. We never believe useful information should come at the expense of security.

Who is thread for?

thread is designed for organisations of all sizes.

Whether you're a growing startup or a larger business with multiple teams, thread helps preserve organisational knowledge and reduce information loss.

Will my team need training?

Very little.

thread is designed to fit around existing ways of working rather than forcing teams to adopt entirely new processes.

The aim is to make information easier to find, not create extra admin.

How long does implementation take?

Implementation depends on the size of your organisation and the systems you connect, but most businesses can get started quickly.

Our team will guide you through the setup process and help ensure everything is configured correctly.

How much does thread cost?

Our pricing is designed to scale with your organisation.

You can view our latest plans on the Pricing page or contact us if you'd like to discuss a larger deployment.

Can thread help when employees leave?

Yes.

One of the biggest challenges organisations face is losing valuable knowledge when people move roles or leave the business.

By preserving conversations and their context, thread helps ensure important decisions and history remain accessible.

Does thread use AI?

Yes, but carefully.

AI helps organise, connect and surface information more effectively. It doesn't replace human judgement or rewrite your organisational history.

The goal is to help people understand conversations, not change them.

What doesn't thread do?

thread isn't designed to monitor employees, score performance or replace managers.

Its purpose is to preserve context, reduce misunderstandings and help organisations make better-informed decisions using a complete picture of what has happened.

Can I book a demo?

Absolutely.

If you'd like to see how thread works, you can request a personalised demo and we'll walk you through the platform, answer your questions and show how it fits into your existing workflow.

What makes thread different from AI meeting assistants?

Most AI meeting assistants focus on capturing what happened in a single meeting.

thread is designed to preserve the complete story. It connects conversations, decisions, emails, meetings and documents over time, so you're not looking at isolated notes but at the full context behind them.

Want this applied to your organisation?

We will walk through your own conversations, structure and permissions in a live session.

Request Demo

Request a demo

Stop relying on memory.

Thirty minutes with our team is usually enough to recognise how much context your organisation is currently losing — and how simply it can be preserved.

Every plan includes a 30-day free trial. No card required.